Privacy Policy
Last updated: [9 June 2025]
At Smith & Sons Electrical, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website https://smithandsonselectrical.co.uk.
1. Who We Are
Smith & Sons Electrical
Deal, Kent, United Kingdom
Email: info@smithandsonselectrical.co.uk
Phone: +44 759 812 0909
We provide domestic and commercial electrical services across Kent, including emergency call-outs.
2. What Information We Collect
We may collect and process the following data:
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Contact details (e.g., name, email address, phone number) submitted via our contact forms or directly via email/phone.
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Usage data such as IP address, browser type, pages visited, and time spent on the site (via cookies and analytics).
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Technical data such as device information and server logs.
We do not collect or store any payment information through this website.
3. How We Use Your Information
We use your personal information to:
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Respond to your enquiries or service requests.
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Contact you regarding appointments, estimates, or follow-ups.
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Improve our website’s performance and user experience.
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Comply with legal obligations or resolve disputes, if required.
We do not sell, rent, or trade your data with third parties.
4. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. These may include:
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Necessary cookies – for core site functionality.
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Performance cookies – such as Google Analytics to track website usage.
You can manage or disable cookies via your browser settings.
5. Embedded Content & Third Parties
Pages on this site may include embedded content (e.g. maps, videos). Embedded content from other websites behaves in the same way as if you had visited those websites directly.
We may use third-party tools like Elementor, Google Analytics, and WP plugins, which may collect anonymous usage data to improve functionality.
6. How We Store and Protect Your Data
We use secure, password-protected systems to store contact form submissions and emails. Our hosting and WordPress CMS are kept updated with security best practices.
Only authorised staff have access to your data, and we take reasonable steps to ensure it remains confidential.
7. How Long We Keep Your Data
We retain contact form entries and email communications for up to 12 months unless required for legal or operational reasons. You can request deletion at any time (see Section 8).
8. Your Data Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Object to or restrict certain data processing.
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Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your rights have been violated.
To exercise any of your rights, please email us at info@smithandsonselectrical.co.uk.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the date of revision.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
📍 Deal, Kent, United Kingdom
📞 +44 759 812 0909
📧 info@smithandsonselectrical.co.uk